Questions, answered.

Gemtheon is a custom jewelry commerce platform that helps jewelers sell custom jewelry and wholesaler products online without holding inventory — with a 3D ring builder, live diamonds, real-time pricing, and AI imagery.

Most jewelers are live in under an hour. Feeds connect in minutes, the platform-specific storefront integration connects the builder to your cart and checkout, and our onboarding team guides you on day one.

Usually not. Gemtheon provides guided, platform-specific integrations for Shopify, WooCommerce, Magento, and Wix, and onboarding walks you through feeds, branding, native checkout, and go-live. Custom CMS implementations may involve your developer.

Yes. Gemtheon provides platform-specific integrations for Shopify, WooCommerce, Magento, and Wix, plus custom CMS implementations. Configured rings flow through each storefront's native cart and checkout.

If you already have Rapaport, Nivoda, or Polygon credentials, connect them during onboarding and sell at your negotiated rates. If you don't, talk to us — we'll help you get set up with a supplier as part of onboarding so you're not blocked on day one.

Starter and Pro cover one storefront. Enterprise supports multiple stores, domains, or locations under one dashboard, with shared feeds and per-store branding. Two separate brands on two separate plans works too.

AR try-on runs in the browser on modern iPhones (Safari) and Android phones (Chrome): customers open a link, point the camera at their hand, and see the ring — no app download. On desktop, shoppers get the interactive 3D view instead.

No. Gemtheon lets you sell using wholesale product feeds and live diamond inventory from Rapaport, Nivoda, and Polygon — no physical inventory required.

Gemtheon validates every stone against the live feed before checkout. If a diamond was sold elsewhere, the shopper is prompted to pick from near-identical alternatives — same shape, similar carat and grades — so you never take an order you can't source.

You do — Gemtheon is white-label software, not a marketplace. Orders land in your merchant dashboard, your store's own checkout takes the payment, and you source the stone from the supplier and produce or order the setting. For custom pieces, CAD handoff sends production-ready files to your bench or caster.

Yes. Gemtheon Studio is a fully branded Custom Jewelry Studio where customers configure products, see live pricing, and interact with a studio that matches your website branding.

All the way. Your logo, colors, fonts, and domain — shoppers see your store, not ours. Every plan is white-label by default, and orders continue through your existing storefront and checkout.

Approved custom orders export a production-ready spec today — a PDF spec sheet plus structured JSON with metal, ring size, stone map, and engraving — ready to hand to your CAD partner or bench. Direct STL/3DM CAD file export is on the Enterprise roadmap; talk to us if your workflow needs it.

Yes. Gemtheon Gen AI generates product and lifestyle imagery from any ring configuration — included on Pro and Enterprise plans.

Yes — a one-time onboarding fee covers feed connection, branding setup, and launch support: $199 on Starter and $699 on Pro. Enterprise onboarding is scoped to your setup and quoted with your plan. After that it's a flat monthly subscription — we never take a percentage of your sales.

Yes. Pay annually and save 20% on any plan — Starter $99/mo, Pro $249/mo, and Enterprise from $499/mo all have annual options on the pricing page. Annual plans are billed once, up front, with the same features and limits.

Yes, from your dashboard — no calls, no contracts on monthly plans. Your plan stays active through the end of the period you've paid for, and because pricing is flat there are no percentage fees to settle.

The 14-day free trial gives you the full platform — builder, feeds, pricing, and dashboard — with no credit card required. You can go live on your site during the trial and pick a plan when you're ready to stay live.

Email and in-dashboard chat on every plan, plus guided onboarding on day one. Pro adds priority response times; Enterprise adds a dedicated success manager. Support is included — never a paid add-on.

You do — customers, orders, configurations, and pricing rules are yours. Export everything from the dashboard at any time; if you cancel, we delete your data on request. We never sell or share merchant data.